Shipping partners: xyzabc
Order tracking- On your order confirmation and dispatching the order, you will receive a SMS & Email with tracking URL that will show you the status of your order. Alternatively, you can also Email at rkwatchpbt@ gmail.com or WhatsApp at +91 9911278495 to track your orders.
We will try our best to fulfill your order but in some extreme situations we may have to cancel the order from our end
Our standard delivery time is 6 working days from the date of dispatch.
During certain specific occasions, the logistics partners may face stress and the delivery can get delayed by a few days. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof or OTP on the number provided at the time of order for verification.
The time taken for delivery tends to vary according to the destination and the zoning of each location; however, we make our best efforts to ensure that the order is delivered on time.
All goods will be fully insured by Titan Company Limited until they reach you, so your purchase is 100% safe.
EXCHANGE and RETURNS (For Online orders only)
No Return, Exchange available at any of our 140+ stores on Watches.
No Return & No Exchange availiable onSmartwatches/Wearables.
We take every effort to ensure that your beloved watch reaches you on priority. In order to do that, we also work with our delivery partners & store teams. The order can be cancelled before the store dispatches the watch. In case you dont like the watch after recieving the product, you can come to any of our 140+ stores and get a new watch of same or higher value.
Refund and Cancellation policy (For Online orders only)
If you wish to cancel the order before dispatching, the order will be cancelled and the refund would be initiated.
The amount would reflect in 5-6 working days.
For any Refund related queries please Mail us at rkwatchpbt@ gmail.com or WhatsApp us at +91 9911278495
Once an order is placed, the registered customers can use the 'My Account" and use the cancellation option. The guest checkout orders can send a request at rkwatchpbt@ gmail.com or WhatsApp on +91 9911278495 or call to the designated store to cancel the order. Once the cancellation request is received, the order will be cancelled immediately and we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction.
There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
